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Career profile Gaming Manager

Also known as Assistant Casino Shift Manager, Bingo Manager, Casino Manager, Casino Shift Manager, Gaming Director, Gaming Manager, Slot Manager, Slot Operations Director, Table Games Manager, Table Games Shift Manager

Gaming Manager

Also known as Assistant Casino Shift Manager, Bingo Manager, Casino Manager

Interests Profile
  • Enterprising
  • Conventional
  • Realistic
Pay Range
$46,540 - $139,680 (annual)
Required Skills
  • Speaking
  • Critical Thinking
  • Coordination
Knowledge Areas
  • Customer and Personal Service
  • Administration and Management
  • Mathematics
Core tasks
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
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What does a Gaming Manager do?

Gaming Managers plan, direct, or coordinate gambling operations in a casino.

In addition, Gaming Managers may formulate house rules.

What kind of tasks does a Gaming Manager perform regularly?

Gaming Managers are often responsible for overseeing or executing some or all of the following tasks:

  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Track supplies of money to tables and perform any required paperwork.
  • Resolve customer complaints regarding problems, such as payout errors.
  • Market or promote the casino to bring in business.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Set and maintain a bank and table limit for each game.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Train new workers or evaluate their performance.
  • Interview and hire workers.
  • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
  • Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.

The above responsibilities are specific to Gaming Managers. More generally, Gaming Managers are involved in several broader types of activities:

Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

What is a Gaming Manager salary?

The median salary for a Gaming Manager is $75,470, and the average salary is $85,440. Both the median and average roughly describe the middle of the Gaming Manager salary range, but the average is more easily affected by extremely high or low salaries.

Many Gaming Managers earn significantly more or less than the average, due to several factors. About 10% of Gaming Managers earn less than $46,540 per year, 25% earn less than $58,640, 75% earn less than $99,350, and 90% earn less than $139,680.

Between the years of 2020 and 2030, the number of Gaming Managers is expected to change by 20.5%, and there should be roughly 400 open positions for Gaming Managers every year.

Median annual salary
$75,470
Typical salary range
$46,540 - $139,680
Projected growth (2020 - 2030)
20.5%

What personality traits are common among Gaming Managers?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as a Gaming Manager are usually higher in their Enterprising and Conventional interests.

Gaming Managers typically have very strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Also, Gaming Managers typically have strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as a Gaming Manager tend to value Independence, Relationships, and Working Conditions.

Most importantly, Gaming Managers very strongly value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.

Second, Gaming Managers very strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Lastly, Gaming Managers strongly value Working Conditions. Occupations that satisfy this work value offer job security and good working conditions.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Gaming Managers must consistently demonstrate qualities such as integrity, leadership, and dependability.

Below, you'll find a list of qualities typically required of Gaming Managers, ranked by importance:

Integrity
Job requires being honest and ethical.
Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

What education and training do Gaming Managers need?

Gaming Managers often have training in vocational schools, related on-the-job experience, or an associate's degree.

Gaming Managers usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Gaming Managers

  • 2.8% did not complete high school or secondary school
  • 17.8% completed high school or secondary school
  • 27.3% completed some college coursework
  • 11.0% earned a Associate's degree
  • 28.8% earned a Bachelor's degree
  • 11.5% earned a Master's degree
  • 0.9% earned a doctorate or professional degree

Knowledge and expertise required by Gaming Managers

Gaming Managers may benefit from understanding of specialized subject areas, such as customer and personal service, administration and management, or mathematics knowledge.

The list below shows several areas in which most Gaming Managers might want to build proficiency, ranked by importance.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Important Abilities needed by Gaming Managers

Gaming Managers must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Gaming Managers need abilities such as deductive reasoning, oral comprehension, and oral expression in order to perform their job at a high level. The list below shows several important abilities for Gaming Managers, ranked by their relative importance.

Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
The ability to speak clearly so others can understand you.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Critical Skills needed by Gaming Managers

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Gaming Managers frequently use skills like speaking, critical thinking, and coordination to perform their job effectively. The list below shows several critical skills for Gaming Managers, ranked by their relative importance.

Speaking
Talking to others to convey information effectively.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Coordination
Adjusting actions in relation to others' actions.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

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