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Career profile Bank Teller

Also known as Account Representative, Bank Teller, Branch Operations Specialist, Customer Relationship Specialist, Customer Service Associate (CSA), Financial Services Representative (FSR), Member Services Representative, Personal Banking Representative, Roving Teller, Teller

Bank Teller

Also known as Account Representative, Bank Teller, Branch Operations Specialist

Interests Profile
  • Conventional
  • Enterprising
  • Realistic
Pay Range
$24,660 - $41,220 (annual)
Required Skills
  • Active Listening
  • Speaking
  • Reading Comprehension
Knowledge Areas
  • Customer and Personal Service
  • Mathematics
  • Economics and Accounting
Core tasks
  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Monitor bank vaults to ensure cash balances are correct.
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What does a Bank Teller do?

Bank Tellers receive and pay out money.

In addition, Bank Tellers keep records of money and negotiable instruments involved in a financial institution's various transactions.

What kind of tasks does a Bank Teller perform regularly?

Bank Tellers are often responsible for overseeing or executing some or all of the following tasks:

  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Monitor bank vaults to ensure cash balances are correct.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Prepare and verify cashier's checks.
  • Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Answer telephones and assist customers with their questions.
  • Identify transaction mistakes when debits and credits do not balance.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Sort and file deposit slips and checks.
  • Receive and count daily inventories of cash, drafts, and travelers' checks.
  • Order a supply of cash to meet daily needs.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

The above responsibilities are specific to Bank Tellers. More generally, Bank Tellers are involved in several broader types of activities:

Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

What is a Bank Teller salary?

The median salary for a Bank Teller is $32,620, and the average salary is $32,960. Both the median and average roughly describe the middle of the Bank Teller salary range, but the average is more easily affected by extremely high or low salaries.

Many Bank Tellers earn significantly more or less than the average, due to several factors. About 10% of Bank Tellers earn less than $24,660 per year, 25% earn less than $28,080, 75% earn less than $37,780, and 90% earn less than $41,220.

Between the years of 2020 and 2030, the number of Bank Tellers is expected to change by -16.9%, and there should be roughly 33,700 open positions for Bank Tellers every year.

Median annual salary
$32,620
Typical salary range
$24,660 - $41,220
Projected growth (2020 - 2030)
-16.9%

What personality traits are common among Bank Tellers?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as a Bank Teller are usually higher in their Conventional and Enterprising interests.

Bank Tellers typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Also, Bank Tellers typically have moderate Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as a Bank Teller tend to value Relationships, Support, and Independence.

Most importantly, Bank Tellers very strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Second, Bank Tellers strongly value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.

Lastly, Bank Tellers moderately value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Bank Tellers must consistently demonstrate qualities such as integrity, dependability, and self-control.

Below, you'll find a list of qualities typically required of Bank Tellers, ranked by importance:

Integrity
Job requires being honest and ethical.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

What education and training do Bank Tellers need?

Working as a Bank Teller usually requires a high school diploma.

Bank Tellers need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Bank Tellers

  • 1.3% did not complete high school or secondary school
  • 32.8% completed high school or secondary school
  • 32.8% completed some college coursework
  • 13.5% earned a Associate's degree
  • 17.4% earned a Bachelor's degree
  • 1.9% earned a Master's degree
  • 0.3% earned a doctorate or professional degree

Knowledge and expertise required by Bank Tellers

Bank Tellers may benefit from understanding of specialized subject areas, such as customer and personal service, mathematics, or economics and accounting knowledge.

The list below shows several areas in which most Bank Tellers might want to build proficiency, ranked by importance.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Important Abilities needed by Bank Tellers

Bank Tellers must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Bank Tellers need abilities such as oral comprehension, oral expression, and number facility in order to perform their job at a high level. The list below shows several important abilities for Bank Tellers, ranked by their relative importance.

Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly.
Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.

Critical Skills needed by Bank Tellers

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Bank Tellers frequently use skills like active listening, speaking, and reading comprehension to perform their job effectively. The list below shows several critical skills for Bank Tellers, ranked by their relative importance.

Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

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