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Career profile Concierge

Also known as Activities Concierge, Certified Concierge, Chef Concierge, Club Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Personal Assistant

Concierge

Also known as Activities Concierge, Certified Concierge, Chef Concierge

Interests Profile
  • Social
  • Enterprising
  • Conventional
Pay Range
$23,440 - $52,020 (annual)
Required Skills
  • Service Orientation
  • Social Perceptiveness
  • Active Listening
Knowledge Areas
  • Customer and Personal Service
  • Administrative
  • Administration and Management
Core tasks
  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
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What does a Concierge do?

Concierges assist patrons at hotel, apartment, or office building with personal services.

In addition, Concierges may take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

What kind of tasks does a Concierge perform regularly?

Concierges are often responsible for overseeing or executing some or all of the following tasks:

  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Arrange childcare services for guests.
  • Pick up and deliver items or run errands for guests.
  • Order flowers for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Receive, store, or deliver luggage or mail.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Perform office duties on a temporary basis when needed.
  • Arrange for interpreters or translators when patrons require such services.
  • Arrange for the replacement of items lost by travelers.

The above responsibilities are specific to Concierges. More generally, Concierges are involved in several broader types of activities:

Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

What is a Concierge salary?

The median salary for a Concierge is $32,380, and the average salary is $35,310. Both the median and average roughly describe the middle of the Concierge salary range, but the average is more easily affected by extremely high or low salaries.

Many Concierges earn significantly more or less than the average, due to several factors. About 10% of Concierges earn less than $23,440 per year, 25% earn less than $27,300, 75% earn less than $40,540, and 90% earn less than $52,020.

Between the years of 2020 and 2030, the number of Concierges is expected to change by 19.9%, and there should be roughly 6,000 open positions for Concierges every year.

Median annual salary
$32,380
Typical salary range
$23,440 - $52,020
Projected growth (2020 - 2030)
19.9%

What personality traits are common among Concierges?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as a Concierge are usually higher in their Social and Enterprising interests.

Concierges typically have strong Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Also, Concierges typically have strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as a Concierge tend to value Relationships, Independence, and Achievement.

Most importantly, Concierges very strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Second, Concierges moderately value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.

Lastly, Concierges moderately value Achievement. Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Concierges must consistently demonstrate qualities such as attention to detail, integrity, and cooperation.

Below, you'll find a list of qualities typically required of Concierges, ranked by importance:

Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Integrity
Job requires being honest and ethical.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative
Job requires a willingness to take on responsibilities and challenges.

What education and training do Concierges need?

Concierges often have training in vocational schools, related on-the-job experience, or an associate's degree.

Concierges usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Concierges

  • 8.9% did not complete high school or secondary school
  • 32.9% completed high school or secondary school
  • 29.1% completed some college coursework
  • 9.6% earned a Associate's degree
  • 16.3% earned a Bachelor's degree
  • 2.4% earned a Master's degree
  • 0.8% earned a doctorate or professional degree

Knowledge and expertise required by Concierges

Concierges may benefit from understanding of specialized subject areas, such as customer and personal service, administrative, or administration and management knowledge.

The list below shows several areas in which most Concierges might want to build proficiency, ranked by importance.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Important Abilities needed by Concierges

Concierges must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Concierges need abilities such as oral comprehension, oral expression, and speech clarity in order to perform their job at a high level. The list below shows several important abilities for Concierges, ranked by their relative importance.

Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
The ability to speak clearly so others can understand you.
Speech Recognition
The ability to identify and understand the speech of another person.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Critical Skills needed by Concierges

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Concierges frequently use skills like service orientation, social perceptiveness, and active listening to perform their job effectively. The list below shows several critical skills for Concierges, ranked by their relative importance.

Service Orientation
Actively looking for ways to help people.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Coordination
Adjusting actions in relation to others' actions.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

If you have any questions or suggestions about this information, please send a message.