Also known as Desk Clerk, Front Desk Agent, Front Desk Associate, Front Desk Clerk, Front Office Agent, Guest Service Agent, Guest Service Representative, Guest Services Agent (GSA), Night Auditor
Also known as Desk Clerk, Front Desk Agent, Front Desk Associate
Front Desk Agents accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Front Desk Agents are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Front Desk Agents. More generally, Front Desk Agents are involved in several broader types of activities:
The median salary for a Front Desk Agent is $25,490, and the average salary is $26,900. Both the median and average roughly describe the middle of the Front Desk Agent salary range, but the average is more easily affected by extremely high or low salaries.
Many Front Desk Agents earn significantly more or less than the average, due to several factors. About 10% of Front Desk Agents earn less than $18,950 per year, 25% earn less than $21,690, 75% earn less than $30,330, and 90% earn less than $36,580.
Between the years of 2020 and 2030, the number of Front Desk Agents is expected to change by 16.4%, and there should be roughly 42,800 open positions for Front Desk Agents every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Front Desk Agent are usually higher in their Conventional, Enterprising, and Social interests.
Front Desk Agents typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Also, Front Desk Agents typically have strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Lastly, Front Desk Agents typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Front Desk Agent tend to value Relationships, Support, and Independence.
Most importantly, Front Desk Agents very strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Second, Front Desk Agents moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.
Lastly, Front Desk Agents somewhat value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Front Desk Agents must consistently demonstrate qualities such as attention to detail, concern for others, and dependability.
Below, you'll find a list of qualities typically required of Front Desk Agents, ranked by importance:
Working as a Front Desk Agent usually requires a high school diploma.
Front Desk Agents need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.
Front Desk Agents may benefit from understanding of specialized subject areas, such as customer and personal service, public safety and security, or administrative knowledge.
The list below shows several areas in which most Front Desk Agents might want to build proficiency, ranked by importance.
Front Desk Agents must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Front Desk Agents need abilities such as oral comprehension, oral expression, and speech recognition in order to perform their job at a high level. The list below shows several important abilities for Front Desk Agents, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Front Desk Agents frequently use skills like speaking, social perceptiveness, and service orientation to perform their job effectively. The list below shows several critical skills for Front Desk Agents, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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