Also known as Clerk Specialist, Front Desk Receptionist, Greeter, Member Service Representative, Office Assistant, Receptionist, Scheduler, Senior Receptionist
Also known as Clerk Specialist, Front Desk Receptionist, Greeter
Receptionists answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Receptionists are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Receptionists. More generally, Receptionists are involved in several broader types of activities:
The median salary for a Receptionist is $31,110, and the average salary is $32,410. Both the median and average roughly describe the middle of the Receptionist salary range, but the average is more easily affected by extremely high or low salaries.
Many Receptionists earn significantly more or less than the average, due to several factors. About 10% of Receptionists earn less than $22,030 per year, 25% earn less than $26,380, 75% earn less than $37,830, and 90% earn less than $45,150.
Between the years of 2020 and 2030, the number of Receptionists is expected to change by 4.3%, and there should be roughly 134,000 open positions for Receptionists every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Receptionist are usually higher in their Conventional and Enterprising interests.
Receptionists typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Also, Receptionists typically have strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Receptionist tend to value Relationships, Support, and Achievement.
Most importantly, Receptionists strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Second, Receptionists moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.
Lastly, Receptionists somewhat value Achievement. Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Receptionists must consistently demonstrate qualities such as cooperation, dependability, and attention to detail.
Below, you'll find a list of qualities typically required of Receptionists, ranked by importance:
Working as a Receptionist usually requires a high school diploma.
Receptionists need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.
Receptionists may benefit from understanding of specialized subject areas, such as administrative, customer and personal service, or computers and electronics knowledge.
The list below shows several areas in which most Receptionists might want to build proficiency, ranked by importance.
Receptionists must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Receptionists need abilities such as oral comprehension, oral expression, and speech recognition in order to perform their job at a high level. The list below shows several important abilities for Receptionists, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Receptionists frequently use skills like active listening, speaking, and service orientation to perform their job effectively. The list below shows several critical skills for Receptionists, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
If you have any questions or suggestions about this information, please send a message.