Also known as Telemarketer, Telemarketing Sales Representative, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative, Telesales Specialist
Also known as Telemarketer, Telemarketing Sales Representative, Telephone Sales Representative (TSR)
Telemarketers solicit donations or orders for goods or services over the telephone.
Telemarketers are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Telemarketers. More generally, Telemarketers are involved in several broader types of activities:
The median salary for a Telemarketer is $27,920, and the average salary is $30,930. Both the median and average roughly describe the middle of the Telemarketer salary range, but the average is more easily affected by extremely high or low salaries.
Many Telemarketers earn significantly more or less than the average, due to several factors. About 10% of Telemarketers earn less than $19,820 per year, 25% earn less than $22,960, 75% earn less than $35,270, and 90% earn less than $45,820.
Between the years of 2020 and 2030, the number of Telemarketers is expected to change by -18.3%, and there should be roughly 13,900 open positions for Telemarketers every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Telemarketer are usually higher in their Enterprising and Conventional interests.
Telemarketers typically have very strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Also, Telemarketers typically have strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Telemarketer tend to value Relationships, Support, and Achievement.
Most importantly, Telemarketers moderately value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Second, Telemarketers moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.
Lastly, Telemarketers moderately value Achievement. Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Telemarketers must consistently demonstrate qualities such as stress tolerance, integrity, and persistence.
Below, you'll find a list of qualities typically required of Telemarketers, ranked by importance:
Working as a Telemarketer usually requires a high school diploma.
Telemarketers need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.
Telemarketers may benefit from understanding of specialized subject areas, such as sales and marketing, customer and personal service, or telecommunications knowledge.
The list below shows several areas in which most Telemarketers might want to build proficiency, ranked by importance.
Telemarketers must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Telemarketers need abilities such as oral expression, oral comprehension, and speech clarity in order to perform their job at a high level. The list below shows several important abilities for Telemarketers, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Telemarketers frequently use skills like speaking, persuasion, and active listening to perform their job effectively. The list below shows several critical skills for Telemarketers, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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