a dark blue TraitLab logo
Sign up

Have an account? Sign in

Career profile Ticket Agent

Also known as Airline Ticket Agent, Airport Sales Agent, Customer Service Agent, Reservation Agent, Reservationist, Reservations Agent, Reservations and Ticketing Agent, Station Agent, Ticket Agent, Tour Sales Representative

Ticket Agent

Also known as Airline Ticket Agent, Airport Sales Agent, Customer Service Agent

Interests Profile
  • Conventional
  • Enterprising
  • Social
Pay Range
$26,320 - $74,960 (annual)
Required Skills
  • Service Orientation
  • Active Listening
  • Speaking
Knowledge Areas
  • Customer and Personal Service
  • Computers and Electronics
  • Public Safety and Security
Core tasks
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
Is Ticket Agent the right career path for you?

Would Ticket Agent be a good fit for you?

Explore how your personality fits with Ticket Agent and hundreds of other career paths.

Create your free account

What does a Ticket Agent do?

Ticket Agents make and confirm reservations for transportation or lodging, or sell transportation tickets.

In addition, Ticket Agents may check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

What kind of tasks does a Ticket Agent perform regularly?

Ticket Agents are often responsible for overseeing or executing some or all of the following tasks:

  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Confer with customers to determine their service requirements and travel preferences.
  • Announce arrival and departure information, using public address systems.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Keep information facilities clean during operation.

The above responsibilities are specific to Ticket Agents. More generally, Ticket Agents are involved in several broader types of activities:

Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.

What is a Ticket Agent salary?

The median salary for a Ticket Agent is $39,430, and the average salary is $45,710. Both the median and average roughly describe the middle of the Ticket Agent salary range, but the average is more easily affected by extremely high or low salaries.

Many Ticket Agents earn significantly more or less than the average, due to several factors. About 10% of Ticket Agents earn less than $26,320 per year, 25% earn less than $30,600, 75% earn less than $62,550, and 90% earn less than $74,960.

Between the years of 2020 and 2030, the number of Ticket Agents is expected to change by 12.9%, and there should be roughly 13,100 open positions for Ticket Agents every year.

Median annual salary
$39,430
Typical salary range
$26,320 - $74,960
Projected growth (2020 - 2030)
12.9%

What personality traits are common among Ticket Agents?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as a Ticket Agent are usually higher in their Conventional, Enterprising, and Social interests.

Ticket Agents typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Also, Ticket Agents typically have strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Lastly, Ticket Agents typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as a Ticket Agent tend to value Relationships, Independence, and Support.

Most importantly, Ticket Agents strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Second, Ticket Agents moderately value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.

Lastly, Ticket Agents moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Ticket Agents must consistently demonstrate qualities such as self-control, dependability, and cooperation.

Below, you'll find a list of qualities typically required of Ticket Agents, ranked by importance:

Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

What education and training do Ticket Agents need?

Working as a Ticket Agent usually requires a high school diploma.

Ticket Agents need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Ticket Agents

  • 2.5% did not complete high school or secondary school
  • 24.5% completed high school or secondary school
  • 29.9% completed some college coursework
  • 13.9% earned a Associate's degree
  • 24.8% earned a Bachelor's degree
  • 3.7% earned a Master's degree
  • 0.7% earned a doctorate or professional degree

Knowledge and expertise required by Ticket Agents

Ticket Agents may benefit from understanding of specialized subject areas, such as customer and personal service, computers and electronics, or public safety and security knowledge.

The list below shows several areas in which most Ticket Agents might want to build proficiency, ranked by importance.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Geography
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Important Abilities needed by Ticket Agents

Ticket Agents must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Ticket Agents need abilities such as oral expression, oral comprehension, and speech recognition in order to perform their job at a high level. The list below shows several important abilities for Ticket Agents, ranked by their relative importance.

Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Critical Skills needed by Ticket Agents

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Ticket Agents frequently use skills like service orientation, active listening, and speaking to perform their job effectively. The list below shows several critical skills for Ticket Agents, ranked by their relative importance.

Service Orientation
Actively looking for ways to help people.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

If you have any questions or suggestions about this information, please send a message.